Associate Technical Support Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow  all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

In this position, you will provide telephone support to assist customers and field staff with the installation, configuration, and performance tuning of the Windchill family of Product Data Management (PDM) and Product Lifecycle Management (PLM) solutions. Responsibilities will include:
 Assisting customers and field staff with the configuration, administration, and general functionality of Windchill web application solutions.
. Developing expert communication skills and a technical understanding of Windows and UNIX Operating Systems, as well as Internet technologies such as Web Servers, Servlet Engines, Directory Services, etc.
 Creating software configurations, duplicating issues, and troubleshooting technical problems, and tracking the resolution of those problems with other PTC departments as well as with the customer. Ideal candidates will also possess the following:
 Strong communication and customer service skills
 Demonstrated motivation to learn new skills and technologies
 Prioritization skills
 Strong computer skills
 Experience with Windows and UNIX Operating Systems
 Experience / exposure to Internet and/or Network infrastructure technologies (Web servers, network security, etc.)
 Experience / exposure to relational database technologies (Oracle, MS SqlServer, etc.)
 IT Admin experience (System, network, and/or database administration)
 Experience / exposure to Java and/or other software programming languages is a plus
 Web application development / software development lifecycle exposure is a plus
 Minimum Education:
 Bachelors degree in Computer Science, Mechanical Engineering, or similar fields
 Language Skills: Fluent in English

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us,