Site Reliability Engineering - (SRE DevOps, GitOps & Networking) (5-10 Years)

Who we are

Todays challenging business environment is more than that  its a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right abilities to be successful. This is now a mantra for our Cisco leadership team and for us.

Cisco is redefining its platforms to run the next generation of cloud-native and multi-cloud services. This role offers a superb opportunity to transform how infrastructure platforms are developed, handled with full software automation and at the same time is highly available with self-healing, full lifecycle monitoring, and management capabilities.

What youll Do

As a Site Reliability Engineer Technical Leader within the platform engineering group in Network Engineering Operation, a division of CISCO IT, you will use an array of tools and integrations to deliver and lead a suite of foundational services pivotal to Cisco's essential business functions through GitOps. We are in search of a technically astute leader who is proficient in DevOps and GitOps to helm a flexible and adaptable team of multi-skilled engineers responsible for maintaining CISCO's internal network infrastructure. Your role will include taking charge of agile leadership responsibilities and acting as a Partner Security Advocate to safeguard both the infrastructure and application stack.

Responsibilities:
 Manage CISCO Network Management and Orchestrator tools (Catalyst Center, NSO etc.)
 Integrate Observability Stack and handle lifecycle and operations of network infra
 Ensure the quality, performance, robustness, and scalability of the services that are implemented, perform bug fixes and triaging issues
 Automate the development, testing, and deployment processes through CI/CD pipelines (GitHub, GitHub Action, Jenkins, Helm, ArgoCD)
 Champion and drive the adoption of Infrastructure as Code (IaC) practices and demeanour
 Write terraform automations for infrastructure and application deployment.
 Lead Software development lifecycle including design, development, testing, packaging, deployment, upgrade, and support (Python).
 Collaborate with other core services team members to define roadmaps, write clear user stories with well-defined acceptance criteria, design, and build solutions
 Applies global knowledge of IT Infrastructure to develop standard solutions that can be leveraged across multiple areas; Supplies to the development of new technical principles and concepts
 Evaluate new and emerging technology and determine applicability in collaboration with technical leaders
 Proactively engages and/or creates multi-functional teams to tackle problems or add business value
 Generates ideas and/or technical strategies and presents them to peers, leaders for feedback
 Influences others to support/implement ideas and/or technical strategies through collaboration with leaders and peers in the organization
 Creating standards and policies and influencing technology decisions beyond own functional area or project; Practice DevOps supporting application from development through the operation lifecycle
 Responsible for resolving and setting SLOs, creating adequate monitoring and logging for features so that SLO can successfully be measured
 Provide on-call support

Who you will work with

Within the Network Engineering Operation sector of CISCO IT, our team handles the management and upkeep of CISCO-developed network management and orchestration products, such as Catalyst Center, NSO, BPA, Matrix, EPNM, and CISCO Spaces, which are integral to our Foundation Services.

As a member of our team, you'll collaborate with enthusiastic Site Reliability Engineers dedicated to developing cloud-based applications and advancing our utilization of multi-cloud and on-premises platforms within the company. Your role will involve creating new microservices and infrastructure enhancements to optimize our business workflows. We operate within a dynamic, agile setting, leveraging CISCO's suite of products to enhance our operational processes.

Who You Are

We are on the lookout for a skilled and accomplished Site Reliability Engineering Technical Leader who possesses exceptional leadership capabilities and a fervent desire to spearhead the automation of enterprise network infrastructure and the implementation of DevOps practices. Your professional history should demonstrate expertise in architecting, programming, and overseeing operations code for cloud infrastructures utilizing open-source technologies. Additionally, you have a background in guiding the development of software applications across both private and public cloud computing environments.

Required Technical Skills and Experience
 5-12 years of solid hands-on software development leading experience with a focus on continuous delivery and deployment and cloud automation
 Software programming experience in one or more programming languages (Python preferred)
 IaC experience  Terraform, Ansible, Github, Github Actions, Jenkins, Helm, ArgoCD, Conjur/Vault
 Public & Private Cloud experience (AWS/GCP/OpenStack)
 Software design patterns, SDLC, OpenSource Development, Test Driven Development (TDD), Continuous Integration and Continuous Delivery
 Very Good understanding of Linux/RHEL systems and hands-on Kubernetes(k8S) working knowledge
 Monitoring & Logging systems  Prometheus/ELK
 Security protocols including OS hardening, firewalls, iptables, and working with Infosec.
 Experience building cloud-based application using micro-services and deploying in containerized environments
 Excellent knowledge of building cloud-native and server-side RESTful applications, APIs and automation tools
 Domain knowledge about contemporary network technologies, network management and protocols
 CCNA/CCNP/CISSP is a plus
 Bachelors degree in CS/CE/EE or equivalent is required

Non-Technical Requirements:
 Leadership in building and maintaining SRE technologies.
 Mentor/Coach team
 Experience working in an agile development environment.
 Work with geographically distributed teams.
 Understand IT processes, including Design, implementation, and Operations.
 Strong analytical and problem-solving skills
 Effective communication and collaboration skills with ability to engage and influence
 Self-motivated, able, and willing to help where help is needed.
 Able to build and establish relationships, be culturally sensitive, have goal alignment and learning agility.
 Ambitious to work with geographically distributed teams

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an expansive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do  you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair  Dont care. Tattoos  Show off your ink. Like polka dots  Thats cool. Pop culture geek  Many of us are. Passion for technology and world changing  Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:


U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.


Message to applicants applying to work in the U.S. and/or Canada:


U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
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