Customer Service

Overview

The Customer Service role is vital to our organization as it serves as the primary point of contact for our customers. Customer Service representatives play a crucial role in ensuring customer satisfaction, resolving issues, and maintaining positive customer relationships. They contribute significantly to the overall success of the business by providing exceptional service and support.

Key Responsibilities
 Interact with customers via phone, email, and chat to provide and process information in response to inquiries, concerns, and requests
 Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, transactions, comments, and complaints
 Communicate and coordinate with internal departments
 Ensure high level of customer satisfaction through excellent sales service
 Stay updated on product knowledge and maintain a positive, empathetic, and professional attitude toward customers at all times
 Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
 Assist with placement of orders, refunds, or exchanges
 Assist with providing feedback on the efficiency of the customer service process
 Identify and assess customers" needs to achieve satisfaction
 Handle changes in policies or renewals
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid, and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas

Required Qualifications
 High school diploma or equivalent
 Proven customer support experience or experience as a client service representative
 Strong phone contact handling skills and active listening
 Ability to multi-task, prioritize, and manage time effectively
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to handle stressful situations appropriately
 Ability to work in a team environment
 Familiarity with CRM systems and practices
 Customer service focus with a positive attitude
 Attention to detail and accuracy
 Ability to work under pressure
 Good computer skills
 Ability to learn and apply new software tools quickly
 Problem analysis and problem-solving capabilities

Skills: communication,empathy,multitasking,time management,conflict resolution,customer service,teamwork,