Customer Care Representative

Are you a problem solver  Do you like figuring out how things work and talking with others to share your knowledge  Would you like to work in an international team 

Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients" lives motivates us every day!

Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.

What We Offer
 Competitive compensation + shift allowances
 Attractive benefits (security, flexibility, support and well-being)
 Engaging employee programs
 Technology for hybrid working and great onsite facilities

What You'll Be Doing
 Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
 Document every customer interaction in a detailed and structured manner
 Maintain and update our internal knowledge base and other sources
 Handle re-supply and report requests in a timely and efficient manner
 Assist clients with any technical problems with our equipment
 Troubleshoot transmission or other equipment usage problems
 Provide recommendations for service set-up, usage and troubleshooting

What We're Looking For
 Must have excellent written and spoken English language skills.
 Good capacity for teamwork
 Ability to work independently and demonstrate initiative in resolving issues
 Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
 Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
 Working knowledge of MS Office tools
 Experience with CRM Ticketing tools

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. Its only through our people that we can continue to innovate technology that will shape the future of clinical trials.,