Lead Software Engineer- Service Now

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firms business objectives.

Job responsibilities
 Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
 Develops secure high-quality production code, and reviews and debugs code written by others
 Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
 Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
 Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform
 Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
 Follow and enhance the scrum practices for continuous team processes improvement
 Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
 Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
 Collaborate with the Business Analysis team for producing estimates and agile delivery plans
 Guide and inspire the team through technical issues and challenges

Required qualifications, capabilities, and skills
 Formal training or certification on software engineering concepts and 5+ years applied experience
 Hands-on practical experience delivering system design, application development, testing, and operational stability
 Advanced in one or more programming language(s)
 Proficiency in automation and continuous delivery methods
 Proficient in coding in one or more languages
 Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
 Experience working on IT Service Management applications like Incident, Problem and Change Management
 Extensive knowledge of best practices developing in the ServiceNow platform including experience working on customizations, custom applications and integrations
 Handson experience in ServiceNow platform implementing workflows, flows, business rules and scripts, including client scripts, fix scripts and schedule jobs
 Experience implementing inbound and outbound API integrations (REST)
 Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills
 Exposure to other modules like HRSD, CSM, ITBM
 ITSM Implementation Specialist certification in ServiceNow,