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SAP
Hot0 days ago
Technology Associate Consultant - Customer Services & Delivery APJ Academy
SAP
0 to 3 Yrs
- Regular
- Job Details
Job Details
- We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About The Customer Services & Delivery Academy
SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The Customer Services & Delivery Academy is a 12-18mth graduate program to start your career. This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance and change management advisory services from SAP, playing a predominant role in pursuing the Customer Value Journey strategy. We work with strategic customers and Partners at the executive program level to achieve simplified Best-Run Business capability. We help accelerate business value realization out of SAP and other IT investments leveraging customers insights and tool-based approach, along with our long-established experience and the consolidated partnership with the ecosystem.
The mission of BTS is to support our customers in their SAP application enabled business transformations across the entire life cycle (i.e. from the value identification, through change implementation to the business benefit realization phase) and holistically in all domains of change (processes, organization and governance, people, and technology).
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
basic understanding of the mutual interdependencies between the business and IT aspects of customers transformation programs
general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers business
Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision making journey
What You Bring
Bachelors degree, or equivalent tertiary study
0-3 years" work experience with customer facing roles
Team player with ability to work independently and take ownership of assigned tasks
Good listener with excellent communication skills, empathetic, collaborative
Resourceful self-starters with strong interpersonal skills who are eager learners
Interested in technology, innovation, and how digital platforms can solve business challenges
Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
Preferred Enterprise Architecture or Analytics experience
What You'll Do
During Academy
Learn and understand the Customer Services portfolio for the respective solution areas and delivers according to service specifications
Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
Build and maintain relationships with internal and external stakeholders
Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
Adapt to knowledge on new technologies in a consistently dynamic and changing environment
Post Graduation
Support the planning and execution of solution deployments, solution testing and issue resolution
Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits
Support the transformation towards the Intelligent Enterprise
Support the implementation and operation of technical system landscapes
Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies
Support technology components-specific expert consulting
Support the delivery of system optimization services
Support the delivery of customer workshops and trainings
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: hidden_email
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 404092 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: .,
Other Details
- Industry IT Services & Consulting
- Recruiter Details SAP
- Job Tags customer service, change management
- Job Type Full time
Key Skills
Recruiter Details
- SAP
- All India
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Company Details
SAP