Senior Team Lead, Sales Support (R-16210)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers .

Designation: Manager: Sales Support

Location: Turbhe, Mumbai

Reporting Manager  Senior Director Sales

Key Responsibilities
 Pre-Sales Operations:
 Master Creation
 Contract Booking
 Order form generation,
 Validation of approvals before client activation
 Pricing approvals,
 Credit approval,
 Finance committee approval for contracts greater INR 25 Lakh
 NDAs/MSA and relevant documentation if any

Post Sales Operations
 Invoicing
 Account activation  coordination with product team or Stake holders
 Fulfilment on  BIR, DBC, FA  provide concierge to clients if problem with FA/DBC
 Renewal Tracking
 Supporting sales and collections team on realization of accounts receivables across business

Customer Onboarding & Management
 Ensure smooth customer onboarding & Customer Lifecycle Management via regular interactions and feedback/cadences.
 Support Sales team on documentation with requisite coordination between internal and external legal team.
 Regular interaction with Clients to ensure revenue from signed contracts.
 Create and implement service plan across BUs .
 Same would include all contracts and respective users mapped, revenue from each contract, AOP per Ent. Account. Etc.
 Act as a process expert, leveraging internal knowledge to build trust and respect with both internal and external customers.
 Ensure adherence to highest levels of controls and compliance.
 Create and implement a Monthly engagement plan for existing users (Client), to increase usage & enhance D&B wallet share.

Account Servicing
 Coordination for product trainings/demos for clients
 Customer query resolution on products by coordinating with internal teams.
 Follow-ups with clients for document collection for CCAM report

Key Requirements
 Strong Influencing and collaboration skills to leverage relationships across stakeholders to successfully drive results. Strong relationship management skills
 Highly articulate with excellent business communication (verbal and written) skills, MS Excel &, power-point & MS Word proficiency an added advantage.
 Motivated and Energetic with sound business acumen

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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