Customer Service Executive in Noida

Job Posting: Customer Support Executive

Company: Niva Bupa

Location: Noida Sector 59

Position: Customer Support Executive

Salary: Based on experience and skills

Shift: 9 hours

Job Description

Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers and ensuring a seamless experience.

Key Responsibilities
 Customer Interaction: Manage inbound and outbound calls, emails, and chats to address and resolve customer inquiries.
 Issue Resolution: Offer accurate information, troubleshoot issues, and effectively handle customer concerns.
 Record Keeping: Document customer interactions and transactions in our CRM system.
 Feedback Collection: Collect customer feedback to contribute to service and product improvements.
 Performance Metrics: Meet performance goals related to customer satisfaction and response times.

Requirements
 Experience: Minimum of 6 months in a customer support role, with proper documentation from previous employers.
 Education: Graduate with a relevant degree.
 Communication Skills: Excellent English communication skills (A+ level); proficiency in additional languages such as Tamil, Telugu, Bengali, Punjabi, or Gujarati is an advantage.

Join Niva Bupa and be part of a dynamic team committed to delivering outstanding customer service!

About Company: We are a leading recruitment and staffing company, dedicated to providing exceptional talent acquisition and HR solutions for businesses of all sizes. With a focus on quality, efficiency, and customer satisfaction, we strive to be the partner of choice for companies seeking to build and grow their workforce.,