Customer Relations Manager

Job Title: Customer Relationship Manager

Company: Rajganga Fertilizers and Chemicals Private Limited

Location: Pune, Maharashtra

Job Type: Full-Time, Office-Based

About Us:

Rajganga Fertilizers and Chemicals Private Limited is a startup company in the fertilizer and chemicals sector, committed to delivering high-quality products and services to our customers. Based in Pune, Maharashtra, we pride ourselves on our innovative solutions and strong industry reputation.

Position Overview:

We are seeking a dynamic and experienced Customer Relationship Manager (CRM) to join our team. The CRM will play a crucial role in managing and enhancing our relationships with existing clients while seeking new opportunities for business growth. The ideal candidate will have a solid background in the fertilizers and chemicals industry and be well-versed in customer relationship management.

Key Responsibilities:
 Customer Engagement: Develop and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
 Account Management: Oversee the day-to-day management of customer accounts, addressing queries, resolving issues, and ensuring the timely delivery of products and services.
 Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling, contributing to the overall growth of the company.
 Market Analysis: Monitor market trends and customer feedback to provide insights and recommendations for product and service improvements.
 Customer Retention: Implement strategies and initiatives to retain existing customers and increase their lifetime value.
 Reporting: Prepare and present regular reports on customer interactions, sales performance, and market trends to senior management.
 Coordination: Work closely with other departments, including production and logistics, to ensure seamless delivery and high-quality service.
 Training: Educate customers about our products and services, offering technical support and solutions as needed.

Qualifications:
 Educational Background: Bachelor's degree in B.Sc. Agri and MBA in Marketing/Agriculture
 Experience: Minimum of 2-5 years of experience in customer relationship management, preferably in the fertilizers and chemicals industry.
 Industry Knowledge: Strong understanding of the fertilizers and chemicals sector, including market trends and customer needs.
 Skills: Excellent communication, negotiation, and interpersonal skills. Ability to analyze data, prepare reports, and make strategic recommendations.
 Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.

Personal Attributes:
 Customer-Focused: Committed to delivering exceptional service and building lasting relationships.
 Proactive: Demonstrates initiative and a problem-solving mindset.
 Team Player: Able to work collaboratively with different departments and contribute to team success.
 Detail-Oriented: Strong attention to detail and organizational skills.,