Business Development Manager

Job Summary: We are seeking a proactive and enthusiastic Telecaller to join our team at The Visa Depot. The Telecaller will be responsible for engaging potential clients over the phone, providing them with information about our immigration and educational services, and assisting them through the initial stages of the immigration or educational process. The ideal candidate will possess excellent communication skills, a customer-focused approach, and the ability to work effectively in a dynamic environment.

Responsibilities:

1. Conduct outbound calls to potential clients who have expressed interest in immigrating or studying abroad.

2. Provide accurate and detailed information about the immigration and educational services offered by the firm, including visa processes, study programs, eligibility criteria, etc.

3. Listen to clients" queries and concerns attentively, and address them promptly and effectively.

4. Qualify leads by assessing their needs, interests, and eligibility for the services provided by the firm.

5. Schedule appointments for potential clients to speak with immigration consultants or educational advisors for further guidance and assistance.

6. Follow up with leads who have shown interest but haven't yet committed to using the firm's services, nurturing the relationship and addressing any further concerns they may have.

7. Assist clients in understanding and preparing necessary documentation for immigration or educational purposes.

8. Gather feedback from clients regarding their experience with the firm's services and use it to improve customer satisfaction and retention.

9. Maintain accurate records of all interactions with clients and potential clients in the firm's database.

10. Stay updated on changes in immigration laws, educational policies, and procedures to provide the most relevant and up-to-date information to clients.

Requirements:
 Proven experience as a telecaller or similar customer service role.
 Excellent verbal and written communication skills.
 Ability to engage and build rapport with potential clients over the phone.
 Strong listening and problem-solving skills.
 Customer-focused approach with a commitment to providing exceptional service.
 Ability to work effectively in a fast-paced and dynamic environment.
 Knowledge of immigration processes and educational systems is preferred but not required.

Join our team at The Visa Depot and be part of a dynamic and supportive work environment where you can make a meaningful impact in helping individuals achieve their immigration and educational goals. Apply now!

KEY ACCOUNTABILITIES/ DUTIES

 Use excellent sales and customer service skills to promote the program to prospective students via phone, email, and text to secure enrollments.

 Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.

 Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.

 Build and manage an active pipeline of leads through personal outreach and generating referrals

 Support and participate in all conversion activities as well as public outreach to prospective students.

 Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.

 Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.

 Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.

REQUIRED QUALIFICATIONS AND SKILLS

Futures Canadian College of Business, Health & Technology is hiring for a Admission Advisor to join our team!

 An undergraduate degree or appropriate combination of education and significant experience.

 A minimum of 2-5 years sale experience within college/university admissions or related professional experience with proven customer service experience (phone sales / business development experience preferred).

 Knowledge of or experience in higher education and financial aid processes within Ontario is an asset.

 Demonstrated critical thinking skills, decision-making, and problem-solving skills.

 Goal oriented and demonstrated ability to meet sales targets.

 Strong interpersonal and communication skills with the ability to effectively communicate and interact with parents, students, and all university personnel in a positive and constructive manner.

 Ability to work evenings, and weekends as business needs dictate.

 Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.

 Excellent care and attention to detail and ability to manage multiple tasks and meet dShubhaeadlines.

Must have knowledge of the MTCU & the PCC rules and regulations.

The Visa Depot is composed of highly experienced Registered Canadian Immigration Consultants with a combined 20 years of experience in handling different cases of immigration. We have successfully handled clients from India, China, the Philippines, and many other countries. We have also been able to overturn refused visas. If Canada, Australia, UK, USA, New Zeland, and Ireland are the dream for you or your family, then your future is in good hands with The Visa Depot.

With over 10 years of experience in this industry, we believe that TRUST is built through our team working alongside you and not just for you. We provide PERSONALIZED SERVICE because we understand that each client is different. We practice TRANSPARENCY so that you will understand the process and know that you made the right choice by choosing The Visa Depot.

Contact- Shubha

Contact- +91 70hidden_mobile8,