Technical Support Team Lead

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

We are looking for a Technical Support Team Lead to join our growing Global Technical Centre to provide innovative solutions for international markets. This is an opportunity to become an expert in the SolarEdge product offering and the solar industry in general. Based on our brand-new office, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package.
 *This position will require working in shifts**

What will you be doing 
 Lead, mentor, and develop a team of technical support specialists, fostering professional growth and teamwork.
 Handle and resolve complex customer issues, ensuring timely and effective solutions while maintaining a high standard of customer service.
 Serve as an escalation point for unresolved technical problems and provide guidance to team members in handling challenging customer interactions.
 Conduct regular team meetings, and performance reviews, and provide constructive feedback to improve team performance.
 Monitor team performance metrics, ensuring that service levels and performance targets are met or exceeded.
 Exhibit excellent interpersonal skills, building and maintaining strong relationships with customers, peers, and managers.
 Demonstrate a general understanding of Microsoft Office products and utilize them effectively in daily tasks.
 Prepare periodic reports and use business analytics platforms for periodic review.
 Good working knowledge of CRM platforms and workflows.

Job Requirements
 4-7 years of experience in professional customer service and technical helpline or remote support.
 Proven people management experience, with the ability to lead and mentor a team.
 Engineering or technical qualification in Electrical and Electronics.
 Experience working with solar electric products is a plus.
 Exceptional listening and questioning skills for effective troubleshooting and customer interaction.
 Outstanding written communication skills in English, with strong business communication proficiency.
 Ability to multitask and adapt in a fast-paced environment.
 Experience in an international organization is preferred.
 Willingness to work in a continuous shift model.
 Excellent interpersonal skills with a proven ability to build rapport and maintain strong relationships with peers, and managers.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.,