Customer support Associate ( Hindi only)

Customer Support Associate

Job Overview

We are seeking a dedicated Customer Support Associate who is fluent in Hindi to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our Hindi-speaking clients. This is a full-time position with a junior level of experience required (0-3 years). The job is located in Bangalore, Karnataka, India.

Qualifications And Skills
 Fluency in Hindi is mandatory
 Excellent verbal and written communication skills in Hindi and English
 Previous experience in customer support or a similar role is preferred
 Ability to multitask and prioritize tasks effectively
 Strong problem-solving skills and attention to detail
 Ability to work independently and as part of a team
 Good knowledge of MS Office and customer relationship management (CRM) software

Roles And Responsibilities
 Respond to customer inquiries and resolve issues in a timely manner via phone, email, and chat
 Provide exceptional customer service by understanding and addressing customer needs
 Maintain accurate records of customer interactions, transactions, comments, and complaints
 Collaborate with internal teams to ensure timely resolution of customer issues
 Identify trends in customer inquiries and suggest improvements in products and services
 Assist in training new customer support associates as needed,