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Cogent E Services
Hot0 days ago
Customer Service Representative
Cogent E Services
1 to 5 Yrs
- Regular
- Job Details
Job Details
- Company Description
Cogent E Services is an end-to-end Customer Experience (CX) solutions provider based in Ahmedabad. We offer omni-channel solutions across various customer interaction touch-points, including voice and non-voice channels, back office solutions, and digital marketing services. Our client base spans over 10 industry verticals, with a focus on high growth sectors like banking, financial services, and e-commerce. With a presence in seven cities across India and service in over 10 languages, we leverage customer interaction data analytics and technology to deliver transformative customer experiences.
Role Description
This is a full-time on-site role for a Customer Service Representative at Cogent E Services in Ahmedabad. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on a daily basis.
Qualifications
Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Experience in Customer Service and Customer Experience
Excellent communication and interpersonal skills
Ability to adapt to different customer needs and scenarios
Problem-solving and conflict resolution abilities
Knowledge of multiple languages is a plus
Previous experience in a similar role is preferred
Bachelor's degree in a relevant field is beneficial,
Other Details
- Industry BPO / Call Center
- Recruiter Details Cogent E Services
- Job Tags customer service
- Job Type Full time
Key Skills
Recruiter Details
- Cogent E Services
- Other Gujarat
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Company Details
Cogent E Services