Customer Relations Manager

Job description
 Creating delight for the customer during the project life cycle
 Assisting with adherence to project timelines
 Conflict resolution
 Tracking customer experiences across online and offline channels
 Collaborating with the internal teams to enhance customer service and brand awareness
 Identifying customer needs and taking proactive steps to maintain positive experiences
 Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
 Analyzing customer feedback on products and services offered

 Documenting processes and logging technical issues, as well as customer compliments and complaints.
 The candidate should have excellent communication skills both written and verbal
 The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
 The candidate should be able to resolve conflicts with the customer
 The candidate should be a team player

 Should also. have expert knowledge of tools like Google Sheets and MS Excel.
 Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels.
 Proficiency in MS Office

Salary - 25000 to 30000,