Manager- Project & Change Management (Global Delivery Center)

Responsibilities

Project manager is expected to lead/manage/oversee (case-to-case basis) projects as assigned by the regional change manager.

Responsible to work with regional change management team to create interoperability/implement FTS model for change management team within the region leading to better utilization of resources.

Contribute to regional Change control board (RCCB) for initiatives managed locally and to better regulate the priorities.

Coordinate for any strategic and confidential project within the region

Standardization of operational process, procedures and client servicing roles for BSO in the region.

Developing analytical and logical solutions for banking

Responsible for overall delivery aspects of customer engagement including successful delivery of portfolio of large projects

Deliver the projects in the portfolio within time and agreed quality standards

Optimum utilization of resources, building up high performance team

Drive delivery. excellence and continuous improvement program to deliver the world class projects within agreed time and quality standards

Define and implement the best practices in project management

Project planning, monitoring and control

Risk analysis, Risk management

First point of escalation, for any delivery related issues

Manage and review projects and contracts regularly to ensure delivery is on track within the approved scope or that scope changes are properly handled

Establishes the process to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures.

Responsible for agreed billable utilization of the team assigned

SLA compliance, people management, client management, competency development,