Operations Manager

Company Description

Startek is a global customer experience (CX) management solutions provider, delivering best-in-class omnichannel CX, digital transformation, and enterprise tech services for leading brands. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. With 40,000 CX experts present in 13 countries, including India, we offer global reach and local connection no matter where your customers are based. The award-winning Startek Cloud empowers remote and home-based team members to deliver business agility and continuity.

Role Description

This is a full-time on-site role as an Operations Manager located in Noida. The Operations Manager will be responsible for overseeing day-to-day operations, managing teams, ensuring quality assurance, and maintaining client relationships. The Operations Manager will also be responsible for analyzing data, identifying trends, and implementing process improvements.

Qualifications
 Experience in. operations management, team management, and client relationship management
 Strong analytical and problem-solving skills
 Experience in data analysis and process improvement
 Knowledge of quality assurance procedures and best practices
 Excellent communication and leadership skills
 Ability to work in a fast-paced environment and prioritize multiple tasks
 Bachelor's degree in Business Administration, Operations Management, or related field
 Experience in the customer service industry is a plus

Candidates should be from BPO backgrounds,