Customer Success Manager

Company Description

Customer Experience Lab, located in Bengaluru, specialises in combining Design Consultancy, Process Engineering, Technology Implementation & Custom Software Development to deliver curated experiences for customers. The company focuses on every touchpoint of the customer journey, from discovering the business to using the service and beyond. Enterprises benefit from seamless system integration for a uniform customer experience.

Role Description

This is a full-time on-site role for a Customer success manager role at Customer Experience Lab in Bengaluru. The individual will be responsible for ensuring customer satisfaction, building and retaining customer relationships, and delivering exceptional customer service on a day-to-day basis.

Qualifications
 Customer Satisfaction, Customer Retention, and Customer Service skills
 Must have working experience at tally (India). Intuit (US), Zoho or Freshworks.
 Analytical Skills for data-driven decision-making
 Relationship Building to foster strong customer connections
 Excellent communication and interpersonal skills
 Experience in customer experience management or related field
 Bachelor's degree in Business Administration, Marketing, or a related field,