DigiLantern - Account Manager - Client Servicing - Healthcare...

Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
 Ensures that customer's goals and expectations are being met. Reviews all major deliverables to ensure quality standards and customer expectations are met.
 Proactively finds ways to build the client's business and grow accounts.
 Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services
 Adheres to all the defined processes including client engagement guidelines.
 Leverages market data to develop/enhance the current business relationship.
 Conducts periodic internal audits and collects positive feedback from the clients as well as the team to improve operational efficiency and revenues.
 Other account management duties as assigned by the top management
 Domain Understanding of HealthCare, Travel, and Hospitality preferred.

Requirements
 Masters in Business Admin degree or. equivalent required.
 Total work experience between 2-5 years.
 Must possess excellent presentation and analytical skills.
 Proficient with Microsoft office and web-related terms.
 Demonstrated ability to manage multiple priorities, several projects at once, and deliver results under pressure.
 Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on a formal, informal, written, and verbal basis.
 Excellent analytical, problem-solving, and troubleshooting skills.
 Self-motivated with high attention to detail and a desire to operate in a fast-based, demanding environment.
 Looking for local candidates (Noida-based) who have maintained client relationships primarily in India and the US.

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