Customer Care Manager

Company Description

NAVNEET TOPTECH is a fast-growing digital education company that provides eLearning solutions to schools and students in India. The company aims to enrich the teaching and learning experience by integrating technology with learning.

Role Description

This is a full-time on-site role for a Customer Care Manager located in Hyderabad. The Customer Care Manager will be responsible for managing customer satisfaction, customer service, and customer support on a day-to-day basis. The Customer Care Manager will also use analytical skills and communication to resolve customer issues and improve customer experience.

Qualifications
 Customer Satisfaction, Customer Service Management, and Customer Support skills
 Analytical Skills and Communication skills
 Proven ability to manage customer service and support operations
 Ability to work in a fast-paced environment with changing priorities
 Has knowledge over Teacher's Training
 Bachelor's degree in Business. Administration, Marketing, or a related field
 Experience in the education industry is a plus

Responsibilities:
 Develop and Manage the After-Sales Service for the assigned territory
 Appointing, training, reviewing team of Customer Sales Officers &Executives
 Appointing, training, reviewing team of Product Onboarding Tech Support and Customer Care Calling Team
 Understand, prepare, and execute After-sales service plans and achieve customer satisfaction helping sales team retaining customers
 Supervision and People Development
 Achieve Installations, Teachers Training, Customer Satisfaction Targets
 Monitor all processes and procedures

A candidate should also possess strong leadership skills, attention to detail, and the ability to effectively manage a team. A certification in customer service or related field is also beneficial,