Idexcel Technologies - ServiceNow Techno Functional Analyst - CSA

Technical Skills (Required)

ServiceNow certifications :
 Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
 Minimum of 3-5 years of experience working as a ServiceNow Functional Analyst.
 Proven experience in analyzing business requirements and translating them into effective ServiceNow solutions.
 Understanding of IT Service Management (ITSM) processes.
 Proficient in configuring and customizing ServiceNow instances to meet business needs.
 Ability to conduct process analysis and optimization to streamline workflows and improve efficiency.
 Experience with integrating ServiceNow with other systems and applications.
 Skill in designing user-friendly and intuitive UIs within the ServiceNow platform.
 Strong verbal and written communication skills to interact effectively with stakeholders and technical teams.
 Ability to conduct workshops and training sessions for end-users.
 Demonstrated ability to create clear and comprehensive. documentation for configurations, processes, and user guides.
 Strong analytical and problem-solving skills to identify and resolve issues in ServiceNow configurations.
 Ability to collaborate effectively with cross-functional teams, including developers, architects, and project managers.
 Experience working in an Agile environment.

(ref:hirist.tech,