Key Account Management - Operations

Company Description

Leisurely Stays & Experiences is a hospitality company, curated in 2019 with a vision to provide the best to customers by striking the right balance between luxuries and homely comforts. The company caters to the needs of both Home Owners and Guests, bringing both the Owners and the travelers together. Leisurely experiences are stretched across various exotic locations to provide luxury holiday experiences at unbeatable prices.

Role Description

This is a full time on-site role for a Key Management - Operations position located in Navi Mumbai. The role will be responsible for day-to-day operational tasks such as managing staff schedules, ensuring quality control, overseeing supply chain management, and maintaining inventory. The role will also be responsible for coordinating with various departments to ensure smooth operations and customer satisfaction.

ant field with a minimum of 5 years of experience in client management

Job Responsibilities
 Serve as the. point of contact for all owner matters
 Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained, and well cared for
 Oversee guest experience, the staff at the villa, and any other stakeholder associated with the villa which may impact the owner.
 Meet and maintain company standards and metrics related to owner satisfaction
 Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
 Support your team with escalated guest and homeowner concerns by responding to emails, calls
 Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
 Ensure the timely and successful delivery of solutions according to owner needs
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) prepare owner statements and ensure owner accounts are settled within a defined timeline
 Collaborate with the sales team to identify and grow opportunities within the region
 Proactively spot and solve any issue that could affect owner satisfaction
 Maintain a high level of engagement with a focus on owners satisfaction and loyalty

Required Skills
 A user-centric approach to drive higher satisfaction among owner
 Ability to build and maintain a relationship with stakeholders
 Good in strategic thinking and data-driven decision-making
 Ability to execute and drive efficiency through continuous process improvement
 Strong interpersonal skills with the ability to collaborate and manage
 Stronghold on Microsoft excel and google Sheets skills
 Ability to deliver results under pressure and within the deadline
 Strongly inclined to do high-quality and impactful work in a dynamic environment

Qualification And Experience

Bachelor/ Master's degree in a relevant field with a minimum of 5 years of experience in client management,