Customer Support Executive

Company Description

Onsite is a platform for construction site management with a mobile app that helps construction companies and contractors manage project resources and expenses. Key features include Task Management, Labor and Raw Material tracking, Site Expense tracking, Design viewing and Reporting. Onsite aims to improve labor efficiency, reduce pilferage at work sites, reduce work errors, and drive better profits, scalability and customer experience.

Role Description

This is a full-time hybrid role for a Customer Support Executive located in New Delhi, with flexibility for some remote work. The Customer Support Executive will be responsible for providing high-quality customer support, resolving technical support issues, and ensuring customer satisfaction. Day-to-day tasks include answering customer inquiries, providing technical support, resolving customer complaints, and collaborating with other teams to improve customer experience.

Qualifications
 Customer Support. Customer Service, and Technical Support skills
 Experience in providing online support
 Excellent communication skills, both written and verbal
 Ability to work independently and in a team environment
 Strong problem-solving and critical thinking skills
 Bachelor's degree in a related field or equivalent work experience
 Experience in the construction industry is a plus

Salary - Competitive Based On Current Salary & Experience,