Senior Operations Specialist

Area: adidas Tech

Subsidiary/Country: India

Location: Gurgaon

Number of Personnel Managed: see most recent Org Chart

Cost Center/Budget and/or Revenue Responsibility: tbd

Purpose & Overall Relevance For The Organization

The aim of the role is to implement, deliver and optimize IT Operations, through our defined Products, to achieve the vision of adidas. It ensures the appropriate mix of processes, and technologies are in place to provide business value.

Key Responsibilities

Service Management
 Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI.
 Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management. Release & Deploy Management.
 Lead or support special event execution, such as end of year sales events, cyberweek, Black Friday

Specialist advice
 * Actively maintains knowledge in one or more identifiable specializations.
 Provides detailed and specific advice in their specialist area(s).
 Supports and promotes the development and sharing of specialist knowledge within the team.
 Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization

Help external partners to resolve complex issues (wherever applicable)

Product Led collaboration
 Provide visibility on operational value created by the Product, back to the business stakeholders and Product team
 Assess impact & highlight risk of changes to the Operations
 Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement
 Use your business process and technical knowledge to propose best solution to a problem
 Lead or contribute to continuous improvement for the operations
 Carry out regular solution and system health check and performance management initiatives to keep the systems stable
 Identify areas of improvement to keep production incidents (BVI) well within the agreed number e.g. shift left, automation, proactive problem ticket management

Stakeholder Management
 You or your team are expected to bring technical Operations experience into the Product teams
 Challenge and propose improvements to the system architectureAlign timeline, dependencies and quality control with Product Tech stakeholders
 Openly communicate with business stakeholders on on-going issues and their mitigation
 Build a productive relationship with partners and suppliers
 Foster a collaboration relationship with co-dependent teams

If required: People Management / Resource Management
 Input on hiring and transition decisions (wherever applicable)
 Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
 Continuously monitors and evaluates team workload and organizational efficiency with the support of Tech systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
 Provides team members/direct reports with clear direction and targets that are aligned with business needs and Tech objectives

Key Skills
 Process mindset
 Problem solving aptitude
 Handle conflictual situation positively
 Resilient to stressful situation
 Strong data driven decision making
 Risk awareness and judgement
 Solution architecture and integration overview

Key Relationships
 Tech Lead & product team (consultants, project managers)
 Respective Product Owner within the defined Product Areas together with relevant stakeholders.
 Suppliers

Requisite Education And Experience / Minimum Qualifications
 University Degree or comparable education
 3-5 years experience in application operations and software development
 Proficient spoken and written command of English
 ITIL and DevOps framework experience
 SAC Planning & Reporting, Security, Data Actions, Calendar
 BW4Hana basic modelling
 Java programming language + Web services
 Used/configured monitoring tools
 SQL + CI/CD
 Docker/Kubernetes/AWS knowledge,