Senior Client Project / Programme Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.
Its about growing your skills and expertise in your current role and preparing yourself for the future. Thats why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your. career 

The Senior Client Project / Programme Manager leads and directs concurrent client projects classified as standard or complex. They may also be involved in larger-scale programmes and responsible for delivery across domains, business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He/she may take responsibility for the management of projects and programmes within more complex/partnership accounts and collaborate and engage with senior members involved in programme delivery at the client site. In this instance, the Senior Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

What you'll be doing

Key Roles and Responsibilities:
 Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
 Engages with stakeholders to deliver projects from original concept through final implementation
 Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
 Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
 Manages the delivery of the project/programme, including rigorous scope control and change management
 Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
 Documentation and management of risks and issues
 Ensures clear and concise communications to all stakeholders
 Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
 Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
 Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes:
 Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
 Ability to establish strong relationships with internal stakeholders and external clients
 Excellent client-centricity skills and ability to work at client sites
 Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
 Excellent written and verbal communication skills
 Excellent team-building skills and ability to work in high-pressure environments
 Ability to manage urgent and complex tasks simultaneously
 Good business acumen and commercial skills
 Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
 Decisive with good attention to detail ability
 Ability to promote project services to both internal stakeholders and external clients
 Competent in project change management
 Familiarity with the industry, domain, or technology related to the client's project
 Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
 Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results

Academic Qualifications and Certifications:
 Advanced Project Management degree or equivalent with advanced related experience
 Relevant project management certifications preferably PMP
 ITIL certification is preferable

Required Experience:
 Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
 Advanced client engagement experience
 Advanced demonstrated understanding of the project/programme life cycle
 Advanced demonstrated competency in project/programme change management
 Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

Skills Summary

Business Acumen, Cost Management, IT Infrastructure Management, Project Management, Quality Assurance (QA), Resource Management, Software Systems, Systems Integration, Writing Technical Documents

What will make you a good fit for the role 

Workplace type:
On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:
 Being part of a global pioneer  where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
 Being at the forefront of cutting-edge technology  backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.
 Making a difference  by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
 Being your best self  in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
 Having ongoing opportunities to own and develop your career  with a personal and professional development plan and access to the broadest learning offerings in the industry,