Interesting Opportunity Software Tester - Manual/Automation...

Role: SOFTWARE TESTER

Functional Responsibilities
 Respond to user inquiries and troubleshoot application functionality, usage, and configuration issues through various channels (phone, email, ticketing system, etc.).
 Gather information from users to understand and document the problem, including error messages, steps to reduce it, and system specifications.
 Responsible for identifying and resolving common application-related problems using knowledge bases, documentation, and available resources, as well as escalating more complex issues to higher levels of support.
 Adhere to service-level agreements (SLAs) to ensure prompt response times and efficient problem resolution, and keep users updated on the progress and status of their reported issues.
 Maintain accurate and detailed records of all support interactions, including issue descriptions, actions taken, and resolutions provided. Update ticketing systems or knowledge bases with relevant information.
 Responsible for. liaising with L2 or L3 support teams, developers, or system administrators to escalate and resolve issues requiring their expertise, as well as providing detailed and clear information for an effective handover.
 Analyse reported issues for common patterns, recurring issues, or potential areas for improvement, and Contribute articles or documentation to knowledge bases or documentation to improve self-service support resources.
 Stay up to date with application updates, new features, and relevant technologies, as well as engage in continuous learning and contribute to knowledge sharing within the support team.
 Candidate should have basic knowledge of Software Testing, Manual and Automation Testing
 Job Profile includes Web Application Testing, Customer requirement gathering and delivery
 Deployment and Maintenance of Application on AWS, Google Cloud and Microsoft Azure Cloud
 Providing technical support for Web application and Mobile Application
 ERP and CRM knowledge is advantage
 Communication and Analytical skills are must
 QA Engineers to develop effective strategies and test plans
 Execute test cases (manual or automated) and analyze results
 Evaluate product code according to specifications
 Create logs to document testing phases and defects
 Report bugs and errors to development teams

(ref:hirist.tech,