Client Servicing Manager

Company Description

WEEVENTS CONVENTIONS PRIVATE LIMITED is a young and energetic event management team in Mumbai. With an overall team experience of 4 years, we have developed rich knowledge and understanding of events. Our USP is to give out-of-the-box ideas to make every event a unique and mesmerizing experience. We construct tailor-made content assets and solutions that deliver in both local and international markets, and we service many clients and corporates around the globe. We are known for our quick response and quality delivery.

Role Description

This is a full-time, on-site role located in Mumbai for a Client Servicing Executive/Manager. The Client Servicing Executive/Manager will be responsible for managing client relationships, ensuring customer satisfaction, and maintaining communication with clients. The Client Servicing Executive/Manager will also be responsible for providing customer service and support, resolving client issues, and maintaining client. retention.

YOU WILL BE RESPONSIBLE FOR (NOT LIMITED TO)

 Participate actively in new client pitching and event service requirements.

 Knowledge and experience in conducting a wide range of events such as product launches, conferences, conclaves, R&R, annual days, family days, and exhibitions, among others.

 Handle client meetings, take briefings, and present the agency and recommendations on such projects.

 Explaining the briefing and client requirements to the Design Team, Operations Team as well as supporting in business by making event ideation and flow presentation.

 Pre-event, on-event, and post-event coordination with internal departments such as the Business Development team, Creative team, and Operations team, MICE team (if required) for optimum alternatives and costing.

 Ensure exceptional and timely delivery for clients, as well as event/activity management from start to finish with the production team.

 Being on-site during events to ensure the smooth flow of the event and creating deliverables and reports after the event.

 Most essential, clients must be retained for future projects.

 Should have excellent communication and interpersonal abilities and be process-oriented and organized.

REQUIREMENTS

 Experience of minimum 3 years and above in Client Servicing - Meetings, Events, Exhibitions

 Good knowledge and experience in planning & managing Meetings, Events or Weddings

 Critical thinker and problem-solving skills

 Team player and good learner

 Good presentation skills

 Good time-management skills

 Great interpersonal and communication skills,