Technical Support Engineer

Work location: Bangalore (Manyata Tech Park)

Mode: Complete Work from Office (Monday - Friday)

Please apply only if you flexible for US Shift (6 PM to 3 AM)

Experience : 2 to 5 Years Max

If you are an individual with a strong communication background and the willingness to learn technical aspects, we encourage you to apply for this role. This position offers a unique training opportunity to expand your skill set and contribute to the success of our technical projects.

Due to the nature of this role, the ability to work night shifts is essential.

The ideal candidate will have a strong understanding of US business hours and be able to effectively communicate and collaborate with team members located in different time zones.

Technical Coordinator

Responsibilities:

 Provide administrative support to the technical team.

 Assist project managers and engineers with project tasks, including data collection, report preparation, and documentation.

 Maintain and update records. databases, and project documents.

 Organize and schedule meetings with project stakeholders.

 Prepare presentations and reports for stakeholders.

 Manage and prioritize incoming requests and inquiries.

 Liaise with vendors, suppliers, and external partners.

 Identify and implement process improvements to enhance efficiency and effectiveness.

 Monitor and maintain equipment and systems.

 Perform initial troubleshooting on issues reported by field engineers or clients

 Involve the next level support when necessary to address issues on time and prevent further delays.

 Stay up-to-date with the latest trends and developments.

 Assist with research and development of new technologies.

Qualifications:

 Bachelor's degree (BA/BSc/Bcom etc.) or equivalent experience.

 Minimum of 2 years of hands-on experience in call center environments, with a preference for international (inbound) call centers.

 Excellent communication skills, both verbal and written.

 Strong interpersonal skills to effectively interact with customers and team members

 Familiarity with documentation and project management methodologies.

 Ability to work independently and as part of a team.

 Problem-solving and analytical skills.

 Attention to detail and accuracy.

 Excellent organizational skills and the ability to prioritize multiple tasks.

 Should be able to work in a 24/7 work environment to cater to US business hours.

 Possession of certifications in Infrastructure Management such as ITIL, CCNA, or A+ is highly desirable.( Good to

Benefits:

 Comprehensive training program covering essential skills mentioned below,

a) Structured Cabling:

b) Overview of routers, switches, and access points (APs).

c) Telecom Technologies:

d) LAN/WAN/Rack Units/Patch Panels:

e) Wireless Technologies - Basics:

 Opportunity to transition into a rewarding technical coordinator role.

 Collaborative and supportive work environment.

 Career development opportunities,