OTC CMD Analyst Analyst

What will you do 
 This role will report to the CMD Supervisor and work closely with Customer service & Credit Team to proactively clearing the queue and emails
 Creating customer account and modification of the customer data
 To continuously seek out better ways of performing the processes and support process improvement initiatives
 To ensure compliance to applicable policies, SOX guidelines, and regulations

How will you do it 
 Create/amend Customer Accounts in ERPs.
 Should have a complete knowledge in ERPs.
 Manages escalation and customer queries including internal stakeholder queries.
 Manage documentation according to compliance and audit procedures, ensure the process in executed with error free and high-quality data standards.
 Maintenance of Customer Data & adhering to credit guidelines
 Maintenance of Info Records/ Source list.
 Proactive data analysis and identify need to data cleansing and enrichment.
 Active contribution and team player to identify process improvements and continuous improvement initiatives
 Ensure all activities are executed based on SLAs & management of all process KPIs
 Establish and facilitate cross-functional Vendor/Customer/Material Data Governance
 Ensure high quality and timing of services performed by Master Data Management team.
 Collaborate with cross functional teams for developing and implementing policies, standards, and procedures for all Customer/Material/Vendor Master hierarchies and categories.

What we look for 
 Graduate / Postgraduate / Masters Degree in any stream
 Fluent in English, both verbal and written communication skills would be mandatory
 Working experience within a shared services environment supporting EMEA region is mandatory
 Experience in EMEA process transition would be preferred
 Working in EMEA working hours is a mandatory requirement
 3 - 5 Years of experience required with Customer Master Data experience
 Excellent communication and interpersonal skills with a customer service focus
 Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
 Positive attitude and a strong team player
 Systems proficiency in ERPs (SAP/Oracle/Baan, Scala)
 Analytic and strong attention to detail
 Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research
 Essential: Over 3-5 years of relevant experience,