Project Operations Manager

Job Description: Team Leader/ Project Manager, Patient Support Program

Overview: As the Team leader / Project Manager of the Patient Support Program, you will play a critical role in overseeing and coordinating all aspects of the program designed to enhance patient care and support. You will collaborate with cross-functional teams, stakeholders, and healthcare professionals to ensure the successful implementation and ongoing management of patient support initiatives. This position requires strong leadership, organizational skills, and a deep commitment to improving patient outcomes.

Responsibilities:

1 Program Planning and Strategy:
 Develop and execute strategic plans for the patient support program in alignment with organizational goals.
 Define program objectives, timelines, and resource requirements.
 Conduct needs assessments and analyze patient feedback to inform program enhancements.

2 Project Oversight:
 Lead the planning, implementation, and evaluation of patient support initiatives.
 Coordinate cross-functional teams to ensure project milestones are met.
 Monitor project progress, identify potential risks, and implement effective solutions.

3 Stakeholder Management:
 Build and maintain relationships with key stakeholders including healthcare providers, patients, caregivers, and advocacy groups.
 Collaborate with internal departments (e.g., marketing, medical affairs, customer service) to align program activities with company initiatives.

4 Patient Engagement and Education:
 Develop educational materials and resources for patients and caregivers.
 Implement strategies to enhance patient engagement and adherence to treatment plans.
 Facilitate patient support groups or educational sessions as needed.

5 Compliance and Quality Assurance:
 Ensure program activities comply with regulatory requirements and industry standards.
 Implement quality assurance measures to monitor program effectiveness and patient satisfaction.
 Conduct regular audits and evaluations to assess program performance.

6 Data Analysis and Reporting:
 Utilize data analytics to track program metrics and outcomes.
 Prepare comprehensive reports and presentations for internal and external stakeholders.
 Use insights to recommend program improvements and optimize resource allocation.

Qualifications:
 Bachelors degree in Nutrition/ Physiotherapy/ pharmacy/healthcare administration, or related health field (Masters degree preferred).
 Proven experience in project management, preferably in healthcare or pharmaceutical industry.
 Strong understanding of patient support programs and healthcare regulations.
 Excellent communication, leadership, and interpersonal skills.
 Ability to multitask, prioritize, and manage time effectively.
 Proficiency in Microsoft Office Suite and project management software.

Job Type: Full-time


Jadwal:
 Day shift

Work Location: In person,