Senior Site Reliability Engineer Tech Ops

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Site Reliability Engineer to join our Service Operations, Site Reliability Engineering team within the Cloud Infrastructure Engineering division. This team is newly formed and is responsible for managing the fleet of systems owned by its sister teams in the Service Operations zone. Were looking for Site Reliability & Infrastructure Engineering experts to help us build out the tools and processes necessary for success. Come help us create a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all!

The Team:

The Service Operations Site Reliability Engineering team is a newly formed branch of the Network Operations Center. The team sits within the Cloud Infrastructure Engineering (CIE) division which is responsible for delivering high quality and highly available SaaS infrastructure and internal tools. You will be working closely with our internal stakeholders from the R&D and Cloud Infrastructure organizations using modern toolsets to deliver resilient & scalable business solutions. Consistent with SRE practices, a key goal for this team is to measure & reduce toil, not only for ourselves but for the broader NOC & Service Operations organizations.

Job Responsibilities
 Provisioning and ongoing management of physical & virtual Linux machines using tools like Puppet, Ansible, and Terraform, to name a few
 Engage closely with sister teams to assume ownership of various system lifecycle tasks
 Automate away toil and/or create empowerment processes for transitioning high urgency work to the NOCs rapid response team
 Build automated monitoring & observability using tools such as Prometheus/AlertManager, iCinga, Grafana, etc.
 Participate in all Agile/scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, etc.
 Participate in the teams on-call rotation (expected to begin late 2024, early 2025)
 Work closely with internal teams to integrate new monitoring & alerts into the NOC using Perl scripting to author custom parsing & mapping rules
 Develop metrics and observability dashboards which can be used to measure and track various success measures for the team & the business

Typical Qualifications
 5+ years of professional experience delivering SaaS solutions, preferably in a hybrid cloud environment
 Bachelors or Masters degree in a Computer Science / Engineering program
 Proven experience using query languages to deliver observability solutions
 Proficiency working with one or more configuration management tools (Puppet, Chef, Ansible, etc.)
 Admin-level expertise with a Unix-based operating system
 Proven ops background using cloud-native best practices
 Proven proficiency with one or more scripting languages (Python, Ruby, Perl, Java, etc.)
 Proficiency working with Git & Atlassian suite or similar
 Proficiency working with containerized environments is a plus
 Experience creating technical documentation & standard operating procedures (SOPs)

About athenahealth

Heres our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Whats unique about our locations 

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India  plus numerous remote employees  all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work  Thats another story. athenahealth develops and implements products and services that support US healthcare: Its our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees  or athenistas, as we call ourselves  spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out  but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealths Corporate Social Responsibility (CSR) program, weve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you 

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces  some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.,