Specialist, Technical Professional Services

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Job Title

Specialist, Technical Professional Services

What does a successful Specialist, Technical Professional Services (Implementation Analyst) do 

As an Implementation Analyst, you will be responsible for onboarding and rolling out of new and existing clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. You must have the ability to listen and understand the clients business challenges and opportunities.

Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.

What You Will Do
 You will perform implementations for Fiservs clients via telephone, e-mail, and web-based contact channels.
 Deliver professional and timely client/internal communications regarding current implementation/support cases.
 You will thoroughly track, organize, and document all product and support related activities.
 You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
 Handle mission critical projects during and after implementation.
 Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
 Discuss technical issues with business analysts and developers.
 Recreate problem locally and identify underlying defects.
 Perform technical evaluation of the defects.

What You Will Need To Have
 Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields
 6-8 years proven experience with client implementations / services, dealing with internal and external clients.
 Good troubleshooting skills & communication skills
 Demonstrated planning skills.
 Previous customer service experience

What Would Be Great To Have
 Financial industry experience
 Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
 Analytical skills to assess client business need, identify solutions, and manage requirements.
 Work on multiple projects in parallel.
 Excellent communication skills including written and verbal.
 Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail.
 Knowledge of business methods and practices in the financial services industry is highly desirable.
 Ability to work independently and collaboratively.
 Creative problem-solving skills
 Strong analytical and troubleshooting abilities.
 Ability to exercise appropriate judgment/decision making skills to ensure client success.
 Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.
 Work with internal teams on process improvements.
 Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
 Incumbent may coach, cross-train, strain, assist, and in general help others as assigned.

Thank You For Considering Employment With Fiserv. Please
 Apply using your legal name
 Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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