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Thrillophilia.com
5 days ago
Customer Support Executive
Thrillophilia.com
1 to 5 Yrs
- Regular
- Job Details
Job Details
- Position: Customer Support Executive
Location: Jaipur
Position Type: Full-time
Experience: Minimum 1-2 Years.
Role Overview:
As a Customer Support Executive at Thrillophilia, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will handle inquiries, resolve issues, and ensure our customers have a seamless experience from booking to completion of their adventure.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, and live chat professionally and promptly.
Issue Resolution: Address and resolve customer complaints efficiently, escalating to higher authorities when necessary.
Booking Management: Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly.
Product Knowledge: Maintain a thorough understanding of Thrillophilias offerings to provide accurate information and recommendations to customers.
Feedback and Improvement: Gather customer feedback and provide insights for improving our services and customer experience.
Documentation: Maintain accurate records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Team Collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.
Customer Satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.
Requirement:
Education: Bachelors degree in any discipline.
Experience: 1-2 years in a customer service role, preferably in the travel or hospitality industry.
Communication: Excellent verbal and written communication skills in English.
Problem-Solving: Strong problem-solving skills with the ability to think on your feet.
Tech-Savvy: Proficient in using customer support software, CRM systems, and other relevant computer applications.
Customer-Focused: A passion for delivering exceptional customer service and a positive attitude.
Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
Team Player: Collaborative mindset with the ability to work well in a team setting.
Flexibility: Willingness to work in shifts, including weekends and holidays, as needed.
About Thrillophilia:
At Thrillophilia, we are on a mission to make travel planning and booking effortless so travelers can focus on creating unforgettable memories. Since our inception in 2011, we have grown to become Indias largest online platform for experiential travel, catering to an annual traffic of over 150 million users and 5 million happy customers.
Our platform offers diverse and wholesome experiences, featuring over 25,000 experiences and 2,500 holiday packages across more than 150 destinations. From adventurous and offbeat travel to luxurious options, we aim to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logic, and automation. Our teams human touch and on-trip support ensure the best trips of your life.
Join our dynamic team of young, passionate individuals who are dedicated to travel, technology, marketing, and partnerships. Together, we have earned numerous accolades, including YourStorys Best Places to Work (2013), ISBs BizQuest (2014), Singapore Bashs Best Startups (2016), and London Mayors IE20(2017).,
Other Details
- Industry Internet / E-Commerce
- Recruiter Details Thrillophilia.com
- Job Tags customer service
- Job Type Full time
Key Skills
Recruiter Details
- Thrillophilia.com
- Jaipur
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Company Details
Thrillophilia.com