Sr. Customer Service Representative

Overview

At Lutron, we put the customer first in all that we do. In the Customer Service role, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects. Upon completion, you will have the opportunity to contribute your knowledge, skills and abilities to one of our many customer-impacting teams.

What Youre Going To Do
 Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
 Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
 Utilize your creative and outside of the box thinking skills to propose solutions to the challenges of our business
 Build a strong knowledge of our innovative products & solutions

Responsibilities
 Single point of contact for the Customers during order to cash cycle.
 Act as Customer advocate within Lutron to prioritize customer issue resolution & enhance customer satisfaction.
 Receive customer calls & provide necessary Information related to product selection, order status, problem resolution, etc.
 Follow-up on Customer Queries via E-mail in timely & professional manner.
 Communicate with obsolete products team whenever required
 Works to expedite material to meet or exceed the Customer's requirement.
 Process orders manually in Order processing system (E1)
 Work with Internal Stakeholders (Credit & Collection/ Sales/ Supply Chain/ Tech Support/ etc.) to effectively respond to Customer Problems
 Proactively identify and address issues or client needs
 Other duties as necessary

Qualifications
 Bachelors degree with a minimum, cumulative GPA of 3.0 or a minimum percentage of 60%
 Minimum of 2 to 4 years experience in a previous customer service role
 Experience managing customer service in voice process role
 Demonstrated computer skills
 Excellent verbal communication, Interpersonal, Analytical Skills & highly proactive in approach
 Strong customer service skills

Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
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