Retail Sales Assistant

Job Summary:

The Sales Executive is responsible for achieving sales targets and providing exceptional customer service in the jewelry and diamonds industry. This role involves assisting customers in making informed purchasing decisions, showcasing product knowledge, and maintaining a professional and inviting store environment.

Key Responsibilities:
 Sales and Customer Service:
 Greet customers warmly and assist them in selecting jewelry and diamond pieces that meet their preferences and budget.
 Provide detailed information about products, including quality, features, benefits, and pricing.
 Upsell and cross-sell products to enhance the customer's shopping experience.
 Build and maintain strong relationships with customers to encourage repeat business.
 Product Knowledge:
 Stay updated on the latest industry trends, product launches, and market conditions.
 Understand the characteristics and value of different types of gemstones, metals, and jewelry designs.
 Communicate effectively with customers about the care and maintenance of their purchases.
 Sales Goals and Reporting:
 Achieve individual and team sales targets as set by management.
 Keep accurate records of sales, customer interactions, and inventory.
 Prepare and submit regular sales reports and forecasts.
 Store Maintenance and Merchandising:
 Ensure the store is clean, organized, and visually appealing.
 Arrange and display products according to store guidelines and promotions.
 Monitor stock levels and coordinate with the inventory team for replenishments.
 Customer Relationship Management:
 Handle customer inquiries, complaints, and returns professionally and courteously.
 Follow up with customers post-purchase to ensure satisfaction and address any issues.
 Maintain a customer database and utilize CRM tools to track customer preferences and interactions.
 Team Collaboration:
 Work closely with colleagues to achieve store objectives and deliver a consistent customer experience.
 Participate in training and development programs to enhance sales skills and product knowledge.

Job Type: Full-time


Experience:
 Retail sales: 1 year (Preferred)
 total work: 1 year (Preferred)

Language:
 English (Preferred)

Work Location: In person,