Technical Support Engineer - Field

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLAs.

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities
 Providing on-site technical support and troubleshooting for systems and networks
 Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors
 Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
 Configuring desktop and laptop according to standardization policies
 Installing and configuring in-scope client software/applications
 Coordinating with vendors for access control and technical support
 Troubleshooting and configuring e-mail clients
 Supporting local area network issues (LAN) and DHCP client
 Installing antivirus software and ensuring virus definition auto updates
 Installing approved patches onto desktops/laptops
 Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
 Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
 Logging and coordinating escalated calls with vendors and tracking them until resolution
 Assisting with maintenance for non-technical failures of AV components
 Managing voice lines and coordinating with EPABX vendor for technical issues
 Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
 Publishing and sharing monthly service reports
 Engaging in support and understanding of new tools and technologies related to endpoint management

Requirements
 Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field
 Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years
 Working knowledge of office automation products and computer peripherals such as printers and scanners
 Familiarity with network security practices and anti-virus programs
 Ability to perform remote troubleshooting and provide clear instructions
 Customer-oriented attitude
 BSc in Computer Science or relevant field
 Must have a two-wheeler and driving license for field calls.

Benefits
 Health insurance coverage for employees and their families
 Long-term benefit savings plan with employer matching contributions
 Opportunities for professional development and advancement within the organization,