Senior Customer Service Associate

Minimum 1 Year of experience is required in any domain

Job Role: Senior Customer Support Executive (International Voice Process)

Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

-Provide customer support through phone.

-Work with other departments to resolve customer issues in a timely manner.

-Serve as a point of contact for customer support and complaints.

-Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC: 5 LPA + Allowances + Incentives

Location: Pune

Notice: Immediate or Currently Serving

Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

IF INTERESTED; CONTACT:

Priya-hidden_mobile

Bhumika-hidden_mobile

Job Types: Full-time, Permanent

Benefits:
 Health insurance
 Life insurance
 Paid sick time
 Provident Fund

Schedule:
 Night shift
 Rotational shift
 US shift

 Shift allowance

Experience:
 total work: 1 year (Required)

Work Location: In person

Speak with the employer
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