Associate/ Sr. Associate - Customer service
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
Proactively manage and maintain high customer satisfaction.
Communicate and coordinating with other internal Operations,
Flexible with 24x7 working (with weekends working.)
Maintain the set SLAs / TATs while responding to the customers.
Job Type: Full-time
Benefits:
Health insurance
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 2 years (Required)
Language:
English (Required)
Shift availability:
Night Shift (Required)
Overnight Shift (Required)
Work Location: Hybrid remote in Mumbai, Maharashtra,