Client Servicing Manager

Job Title: Manager- Client Servicing

Company: Realatte

About Realatte: Realatte is a real estate digital marketing expert with over 8 years of experience in executing real estate campaigns. Realatte was formed with a vision of simplifying the growing demand for high ROI and targeted real estate digital marketing campaigns. We are proud to achieve this for all our partners by implementing tested and proven result-oriented strategies. The core team at Realatte has worked with influential brands like Rustomjee, The Wadhwa Group, Sobha Developers, Brigade Group, Ajmera Realty, and many more.

Job Description:
We are looking for a Senior Executive-Client Servicing to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our companys positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, youll maintain strong relationships with our companys clients to boost our brand and profits in the long run.

Key Responsibilities:

Client Relationship Management:
1.Understand client needs and develop plans to address them.
2.Identify key staff in client companies to cultivate profitable relationships.
3.Approach potential clients to establish relationships.

Client Support:
1.Resolve client complaints quickly and effectively.
2.Promote high-quality sales, supply, and client service processes.
3.Aim to preserve customers and renew contracts

Sales and Marketing Collaboration:
1.Forward upselling and cross-selling opportunities to the sales team.
2.Work with sales and marketing teams to build rapport with customers

Competitive Analysis:
1.Gain solid knowledge of competitors.
2.Develop strategies to outperform competition

Key Result Areas (KRA):

Client Retention:
1.Achieve a client retention rate of 90% or higher.
2.Successfully renew 85% of client contracts annually

Client Satisfaction:
1.Maintain a client satisfaction score of 4.5 out of 5 or higher.
2.Resolve 95% of client complaints within 24 hours

Revenue Growth
1.Identify and forward at least 10 upselling and cross-selling opportunities per quarter.
2.Contribute to a 15% increase in sales revenue from existing clients annually

New Client Acquisition:
1.Establish relationships with at least 5 new potential clients per quarter.
2.Convert at least 20% of potential clients into active clients annually

Process Improvement:
1.Implement at least 3 new high-quality sales, supply, and client service processes annually.
2.Achieve a 10% increase in efficiency in client service processes annually

Requirements and Skills:
Proven experience as a Client Servicing Manager.
Knowledge of customer relationship management (CRM) practices.
Experience in sales or customer service is preferred.
Problem-solving attitude.
Excellent communication skills.
Aptitude for fostering positive relationships.
Teamwork and leadership skills.
Customer-oriented mindset.
Experience of 2.5-3+ years in client relations.
Application Process:
If you meet the above requirements and are excited about the opportunity to work with a leading real estate digital marketing expert, please submit your resume and cover letter detailing your relevant experience and why you are a great fit for this role.
Join Realatte and be a part of our journey to revolutionize real estate digital marketing!,