Quality Analyst (QA)

Responsibilities and Duties
 Audit Voice and Non-voice leads to ensure Compliance with project requirements
 Prepare, Maintain & Publish internal and external quality reports
 Track campaign / project progress and Audit Queues to ensure timely Deliveries
 Ownership of audit completion within the TAT to meet deliverables
 Maintain Audit SOPs and conduct regular calibrations with the Operations team
 Partner with Operations to conduct Timely refreshers and training
 Conduct trend analysis and provide insights for process enhancement
 Investigate escalations for root cause and suggest preventive measures
 Maintain Productivity reports and tracking KPIs
 Candidate should have
 1 to 3 years of experience as QA
 Excellent written and verbal communication skills in English
 Well versed with MS office (MS Excel)
 Should be a team player and able to collaborate to get the best results
 Willing to work according to EST Time Zone 6.30pm to 3.30m
 Drive to excel and Onus towards tasks assigned
 Benefits
 We are a young but fast-growing organization, tremendous growth opportunities for deserving and aspiring
 Opportunity to learn and work with leadership team and hone your soft skills, project management skills

Job Types: Full-time, Permanent


Jadwal:
 Day shift

Upah Tambahan:
 Performance bonus

Education:
 Bachelor's (Preferred)

Experience:
 total work: 1 year (Preferred)

Work Location: In person,