Data Scientist

WEKA is architecting a new approach to the enterprise data stack built for the AI era. The WEKA Data Platform sets the standard for AI infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that make GPUs, AI, and other performance-intensive workloads run faster, work more efficiently, and consume less energy.WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. Weve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the worlds most innovative enterprises and research organizations, including 12 of the Fortune 50, reach discoveries, insights, and outcomes faster and more sustainably.Were passionate about helping our customers overcome complex data challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey.

Whats Cool About This Job

Weka is looking for a strong Customer Success Data Scientist to find the stories buried in our data. As a Data Scientist in the Customer Success Department, you will leverage your analytical skills and expertise in data science to support and optimize our Technical Support, Premium Services, Professional Services, and Customer Success Management teams. Your work will directly impact customer satisfaction, retention, and overall success by providing actionable insights, predictive models, and strategic recommendations.

Responsibilities Include
 Offer precise, proactive, and detail-oriented insights into account statuses.
 Analyze customer data to identify trends, patterns, and key metrics that influence customer satisfaction and success.
 Develop predictive models to anticipate customer needs, potential issues, and opportunities for upselling or cross-selling.
 Conduct deep-dive analysis to understand customer behavior, product usage, and pain points.
 Create and maintain dashboards and reports to track key performance indicators (KPIs) for the Customer Success teams.
 Present findings and recommendations to stakeholders in a clear and actionable manner.
 Collaborate with cross-functional teams, including Product, Engineering, and Sales, to drive customer-centric initiatives.
 Collaborate with our BI team to improve our analytics infrastructure and data quality.
 Focus on analyzing customer journeys and touchpoints.
 Identifies pain points and opportunities for improving the customer experience.
 Works with the customer success team to implement data-driven improvements.

Desired Qualifications
 Bachelors degree in Business, Communications, Information Systems, Data Science or a related field
 5-10 years of proven experience in similar positions.
 Analytical Skills: Proficient in analyzing metrics to identify trends, correlations, and opportunities for optimizing customer success strategies and driving positive outcomes.
 Advanced reporting skills with the ability to communicate operational data effectively to cross-functional internal stakeholders, informing decision-making and driving alignment.
 Familiarity in SQL for data querying and manipulation, with experience in Salesforce reports.
 Ability to work independently and as part of a team in a fast-paced environment
 A customer-centric mindset with a passion for helping others and ensuring customer satisfaction
 Experience with data visualization tools such as Tableau, Power BI, or similar.
 Proficiency in programming languages such as Python or R.
 Knowledge of machine learning algorithms and statistical analysis.

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