Customer Service Executive

The Customer Service Executive will play a critical role in providing high-quality

service and support to clients in the POSM (Point of Sale Material) sector. The

ideal candidate will manage client relationships, ensure customer satisfaction,

and handle inquiries and complaints effectively. Candidates with experience in

FMCG (Fast-Moving Consumer Goods) companies are preferred, given the

dynamic nature of customer needs in this sector.

Key Result Areas:

3.1 Customer Relationship Management

Duty: Cultivate strong relationships with new and existing clients.

3.2 Inquiry and Order Handling

Duty: Respond to customer inquiries, process orders, and manage order

fulfilment.

3.3 Complaint Resolution

Duty: Address and resolve customer complaints in a timely and satisfactory

manner.

3.4 Feedback Collection and Analysis

Duty: Collect customer feedback and collaborate with the team for service

improvement.

3.5 Reporting and Documentation

Duty: Maintain accurate records of customer interactions and transactions.

3.6 Market Research and Insights

Duty: Conduct market research and provide insights for business development.

3.7 Training and Development

Duty: Participate in training sessions to improve skills and knowledge.

3.8 Cross-Functional Collaboration

Duty: Work with other departments to ensure seamless customer service.

Job Type: Full-time


Sif:
 Day shift

Education:
 Bachelor's (Preferred)

Experience:
 total work: 2 years (Preferred)
 Customer service: 1 year (Preferred)

Language:
 English (Preferred)
 Hindi (Preferred)

Work Location: In person,