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BRANDOLA MARKETING SOLUTIONS PVT LTD
6 days ago
Customer Service Executive
BRANDOLA MARKETING SOLUTIONS PVT LTD
1 to 5 Yrs
- Regular
- Job Details
Job Details
- The Customer Service Executive will play a critical role in providing high-quality
service and support to clients in the POSM (Point of Sale Material) sector. The
ideal candidate will manage client relationships, ensure customer satisfaction,
and handle inquiries and complaints effectively. Candidates with experience in
FMCG (Fast-Moving Consumer Goods) companies are preferred, given the
dynamic nature of customer needs in this sector.
Key Result Areas:
3.1 Customer Relationship Management
Duty: Cultivate strong relationships with new and existing clients.
3.2 Inquiry and Order Handling
Duty: Respond to customer inquiries, process orders, and manage order
fulfilment.
3.3 Complaint Resolution
Duty: Address and resolve customer complaints in a timely and satisfactory
manner.
3.4 Feedback Collection and Analysis
Duty: Collect customer feedback and collaborate with the team for service
improvement.
3.5 Reporting and Documentation
Duty: Maintain accurate records of customer interactions and transactions.
3.6 Market Research and Insights
Duty: Conduct market research and provide insights for business development.
3.7 Training and Development
Duty: Participate in training sessions to improve skills and knowledge.
3.8 Cross-Functional Collaboration
Duty: Work with other departments to ensure seamless customer service.
Job Type: Full-time
Sif:
Day shift
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person,
Other Details
- Industry Others
- Recruiter Details BRANDOLA MARKETING SOLUTIONS PVT LTD
- Job Tags customer service
- Job Type Full time
Key Skills
Recruiter Details
- BRANDOLA MARKETING SOLUTIONS PVT LTD
- Other Maharashtra
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Company Details
BRANDOLA MARKETING SOLUTIONS PVT LTD