Domain Trainee- Claims-INS025116

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Domain Trainee  P&C Insurance

Responsibilities
 Conduct quality audits and share feedback with resources
 Drive Continuous Improvement  make recommendations and drive improvement
 Data analysis and creation of reports and presentations
 Strengthen quality management process to improve quality delivery
 Ensure data management for all results and be accessible without any delay
 Client concern management
 Participate in internal and external calibration to ensure consistent scoring and feedback delivery approach
 Communicate clear instructions to team members
 Monitor team members and able to provide mentorship whenever needed
 Build reports to update the company on the team's progress
 Rapport building with the internal & external partners
 Ensure that the highest possible levels of customer service are delivered at all times
 Assist the Manager as and when vital to make the business run effectively and efficiently
 Ensure the team serves all products to company and brand specification

Qualifications
 Graduation in any stream except B.Tech and Technical Graduation & Law

Essential Skills
 Understanding of Audits and Coaching process
 Excellent verbal and written communication skills
 Good analytical and problem-solving skills
 Proven track record to build effective working relationships with clients & internal partners
 Project Management and ability to run multiple priorities
 Positive demeanor with a focus on continuous process improvement and an open mind to change
 Highly motivated and committed!
 Passion for working with people!
 Attention to detail!

Technical Skills
 Insurance knowledge and ability to understand and interpret Insurance terminology
 Exposure to Insurance claims operations - Claims Adjudication
 Proficient with MS Excel, MS Word, MS PowerPoint, MS Access, Macros
 Ability to do root-cause analysis for process gaps highlighted
 Collaborative approach towards resolving the issues with partners & peers/sub-process areas
 Ability to crunch data, possesses data driven & fact-based approach

Work Experience
 Proven experience in Insurance Operations and Claims backend operations for Life, Accident and Health, Disability Insurance
 Minimum two year of experience in Audits and Team Handling/ people facing role.



Job

Domain Trainee

Primary Location

India-Noida

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jul 30, 2024, 4:25:02 PM

Unposting Date

Aug 30, 2024, 1:29:00 PM

Master Skills List

Operations

Job Category

Full Time,