Customer realtionship manager - Luxury Real Estate Customer handling experience

Overview

The Customer Relationship Manager in Luxury Real Estate plays a crucial role in ensuring high levels of satisfaction and loyalty among high net worth clients. They are responsible for managing client relationships, providing exceptional service, and fostering long-term connections to drive sales and maintain brand reputation.

Key Responsibilities
 Build and maintain strong relationships with luxury real estate clients
 Understand client needs and provide personalized solutions
 Ensure seamless communication and coordination between clients, sales, and marketing teams
 Resolve client issues and escalations effectively and promptly
 Manage and update client databases and CRM systems
 Collaborate with the sales team to meet client satisfaction and sales targets
 Coordinate and oversee client events and networking activities
 Stay updated on luxury real estate market trends and industry developments
 Prepare regular client reports and feedback analysis
 Develop and implement customer retention strategies
 Implement and maintain high standards of customer service
 Provide guidance and support to junior customer service professionals
 Ensure compliance with industry regulations and standards
 Conduct client satisfaction surveys and gather feedback
 Participate in training programs to enhance customer relationship management skills

Required Qualifications
 Bachelor's degree in Business Administration, Marketing, or related field
 Proven experience in customer relationship management within the luxury real estate industry
 Demonstrated success in managing high net worth clients
 Excellent communication and interpersonal skills
 Strong problem-solving and conflict resolution abilities
 In-depth understanding of luxury real estate market trends and customer preferences
 Proficiency in CRM software and Microsoft Office suite
 Ability to work effectively in a fast-paced, dynamic environment
 Exceptional organizational and time management skills
 Keen attention to detail and accuracy
 Ability to maintain confidentiality and professionalism at all times
 Proactive and results-driven mindset
 Flexibility to travel and attend client meetings and events as needed
 Professional certifications in customer relationship management is a plus
 Fluency in multiple languages is advantageous

Skills: customer service,communication,customer,real estate,management,sales,skills,customer relationship management,crm,events,luxury homes,premium sales,redevelopment,projects,b2c customer management,