Assistant Customer Relationship Manager

CUSTOMER RELATIONSHIP ASSISTANT MANAGER (DAIRY TECH)

GormalOne LLP. Mumbai IN

GormalOne is a Agri tech enterprise with a vision to make farming highly profitable for the smallest farmer, thereby ensuring India's Nutrition security. Our mission is driven by use of advanced technology. Nitara, our Flagship product is an Artificial intelligence-led Dairy focused technology platform focused on data-driven dairying and fostering collaboration among Dairy stakeholders for informed decision making and improved outcomes through Digitization. We are looking for people, who are keen to use their skills to transform farmers lives. You will join a highly energised and competent team which working on advanced global technologies.

We are looking for a Customer Relationship Assistant Manager who will be responsible for cultivating and maintaining relationships with customers to ensure their satisfaction and loyalty. You will act as a liaison between the company and customers, overseeing customer accounts, managing inquiries and resolving complaints. Your goal will be to contribute to customer retention and growth by providing excellent service and fostering positive relationships.Looking for self-motivated professionals who get inspired by the idea of good communication, connect with people and passion for selling, the candidate should be persistent & result oriented. A Fast learner with time management skills and a keen analytical mind.

RESPONSIBILITIES:
 Handle Existing Key Accounts.
 Maintain strong relationships with existing key accounts in the Dairytech sector.
 Provide ongoing support and address customer needs promptly to ensure business continuity.
 Lead Generation and Follow-up.
 Identify and pursue new business opportunities within existing client base.
 Follow up on leads and inquiries to convert prospects into customers.
 Fluency in English & Hindi.
 Excellent verbal and written communication skills in both English and Hindi.
 Ability to effectively communicate technical information and solutions to clients.
 Call Potential Customers Pan India.
 Proactively reach out to potential customers across India to introduce company products/services.
 Conduct follow-up calls to maintain engagement and convert leads into sales opportunities.
 Create promotional pitch decks, client presentations etc.
 MIS Reporting.
 Manage and update company database and customer relationship management systems (CRM).

Technical Support:
 Provide technical assistance and support to existing clients and field force.
 Troubleshoot technical issues related to dairy ecosystem and milking animals.
 Servicing Requirements On Time.
 Ensure timely delivery of products and services to meet customer expectations.
 Maintain a high level of customer satisfaction to retain and grow business relationships.

BASIC REQUIREMENTS:
 Bachelor of Veterinary Science & Animal Husbandry (B.V.Sc. & A.H.) or Dairy Technologist qualification.
 Minimum 3 years of experience in a customer-facing role within the Dairytech industry.
 Working knowledge of MS Office (Word, Excel, Outlook) for communication and reporting.

PREFERRED REQUIREMENTS:
 Familiarity with the dairy ecosystem, including knowledge of milking animals and related technologies.
 Certification or additional training in Customer Relationship Management (CRM) or relevant field.
 Experience in managing key accounts and generating leads in the Dairytech sector.

Kindly note: Salary shall be commensurate with qualifications and experience

Interested candidates can send their profile to hidden_email

Visit us at - https://gormalone.com/ & https://www.nitara.co.in/,