Customer Service Executive

 






 

Job Title: Customer Service Representative - U.S. Market
Location: Mumbai
Position Type: [Full-Time ]
Job Summary: As a Customer Service Representative for the U.S. market, you will be responsible for handling customer inquiries, resolving issues, and providing high-quality support through various communication channels. Your role will involve understanding customer needs, delivering solutions, and ensuring a positive customer experience in alignment with our companys standards.
Key Responsibilities:


Customer Interaction: Handle inbound and outbound calls, emails, and chat interactions with U.S. customers, addressing inquiries, concerns, and requests efficiently and professionally.


Issue Resolution: Resolve customer issues and complaints by identifying the root cause, providing solutions, and ensuring follow-up until resolution.


Qualifications:


Education: HSC / Graduate


Experience: Previous experience in a customer service or BPO role, preferably with U.S. clients, is advantageous.


Communication Skills: Excellent verbal and written communication skills in English with a clear and articulate speaking voice.


How to Apply : Interested Candidates can call or WhatsApp on / Contact No : 91 93hidden_mobile0 
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Regards:
HR Snehal