Customer Service Executive - Us shift

Job Title: International Telecommunications
Location: [ Mumbai ]
Department: Customer Service 
Job Type: Full-Time
Position Overview:
As a Hotel Reservation & Cancellation Specialist in our International BPO (Business Process Outsourcing) company, you will play a crucial role in managing and assisting with hotel bookings and cancellations for our global clientele. Your primary responsibilities will include handling reservation requests, processing cancellations, providing customer support, and ensuring a seamless experience for our customers across different time zones and languages.
Key Responsibilities:


Reservation Management:

Assist customers in making hotel reservations by identifying suitable options based on their preferences and requirements.
Provide accurate information about room availability, rates, and hotel amenities.
Confirm reservations and send booking confirmations to customers via email or other communication channels.
Process special requests, such as room preferences or additional services, and ensure these are communicated to the hotel.



Cancellation & Modifications:

Handle requests for cancellation or modification of existing reservations, adhering to the hotel's policies and procedures.
Process refunds or adjustments as needed, and inform customers about any applicable fees or penalties.
Update and manage reservation records in the system to reflect changes or cancellations accurately.



Customer Support:

Address customer inquiries and concerns related to reservations, cancellations, and hotel services through various communication channels (phone, email, chat, etc.).
Provide timely and effective solutions to resolve issues and ensure customer satisfaction.
Offer recommendations and advice to enhance the customer experience.



Compliance & Procedures:

Adhere to company policies, procedures, and industry regulations while handling reservations and cancellations.
Stay informed about changes in hotel policies, reservation systems, and industry trends.
Maintain confidentiality and handle sensitive customer information with care.



Qualifications:

Education: Graduate 
Experience: Prior experience in customer service, reservations, or a similar role is preferred or fresher
Skills:

Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
Flexibility to work in various shifts, including evenings and weekends, to accommodate global time zones.



Personal Attributes:

Customer-focused with a passion for delivering exceptional service.
Adaptable and able to handle high-pressure situations calmly.
Proactive and able to take initiative in resolving issues.
Team player with a positive attitude and strong work ethic.

Working Conditions:

This position may require working in shifts to cover different time zones.
complete work from office

How to Apply : Interested Candidates can call or WhatsApp on / Contact No :hidden_mobile
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Regards:
HR Snehal