Sales Support Analyst

Job Summary
 This role is responsible for managing projects to improve sales processes and CRM enhancements, generating comprehensive reports, and providing support to the sales team. The role resolves order management issues in compliance with company policies, regulations, and ethical standards. The role guides junior team members while continuously evaluating and implementing sales support tools and technology for increased productivity.

Responsibilities
 Undertakes projects aimed at improving sales processes, implementing CRM (Customer Relationship Management) system enhancements, or supporting sales-related initiatives.
 Maintains accurate records and documentation of sales-related activities, contracts, and customer interactions.
 Generates comprehensive reports and dashboards to provide insights into sales performance and trends.
 Provides support to the sales team by addressing customer inquiries, resolving issues, and assisting with order processing.
 Ensures timely resolution of open order (backlog) reports, coordinating with team members and other internal teams as necessary.
 Utilizes specialized knowledge to resolve complex order management issues and support critical projects across product lines.
 Oversees the CRM (Customer Relationship Management) system, ensuring it is effectively utilized to track customer interactions and sales activities.
 Prepares and communicates issue resolutions for external customers and collaborates with external-facing representatives as needed.
 Evaluates and implements sales support tools and technology to enhance productivity and effectiveness.
 Ensures that sales processes adhere to company policies, industry regulations, and ethical standards.

Education & Experience Recommended
 Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
 Typically has 4-7 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
 Certified Sales Operations Professional (CSOP)

Knowledge & Skills
 Administrative Support
 Cold Calling
 Customer Relationship Management
 Customer Support
 Finance
 Inside Sales
 Invoicing
 Marketing
 Merchandising
 Product Knowledge
 Project Coordination
 Proofreading
 Sales Administration
 Sales Management
 Sales Process
 Sales Prospecting
 Sales Support
 Salesforce
 SAP Applications
 Selling Techniques

Cross-Org Skills
 Effective Communication
 Results Orientation
 Learning Agility
 Digital Fluency
 Customer Centricity

Impact & Scope
 Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
 Responds to moderately complex issues within established guidelines.

Disclaimer
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.,