Job Details
Service Desk
Language: Proficient in English (Read + Write + Speak) mandatory and
Main responsibilities:
Accurate recording and tracking of customer requests. Adherence to SLAs on team level. Performance of the team.
Major activities:
Monitors open tickets for service level breaches
Identifies potentially major problems
Uses established procedures, guidelines, and standards
Responds to changing business needs by recommending new ways to handle new issues
Monitors the direction of appropriate incident tracking processes to be followed by team
Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure
Conducts leave and resource management for each queue
Handles escalated calls
Implements SIP and CIP
Conducts quality audits, coaches, and mentors the team members
Prepares Materials for: Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, and First Call Fix exception calls
Attends the monthly quality meeting and BMC Remedy Resolver Group Team Leads
Job Type: Full-time
Day range:
Monday to Friday
Shift:
Day shift
Night shift
Rotational shift
Education:
Bachelor's (Preferred)
Experience:
Technical support: 4 years (Preferred)
total work: 4 years (Preferred)
Work Location: In person
Job Types: Full-time, Permanent
Benefits:
Health insurance
Paid time off
Provident Fund
Day range:
Monday to Friday
Shift:
Rotational shift
Education:
Bachelor's (Preferred)
Experience:
Technical support: 3 years (Preferred)
total work: 3 years (Preferred)
Work Location: In person
Job Types: Full-time, Permanent
Shift:
Rotational shift
Work Days:
Monday to Friday
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Work Location: In person,
Other Details
- Industry IT Services & Consulting
- Recruiter Details bangalore strategic solutions
- Job Tags technical support
- Job Type Full time
Recruiter Details
- bangalore strategic solutions
- Chennai
- hidden_email
- hidden_mobile
Company Details
bangalore strategic solutions
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