Customer Support Specialist

Job description

Responsibilities
 Providing appropriate solutions to the technical issues faced by the customers.
 Providing customer support services in addition to the technical services.
 Prioritizing and dealing with the issues in a timely manner.
 Keeping track of the customer queries and resolving the issues as early as possible.
 Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
 Providing correct feedback to customers.
 Coordinating team members
 Implementing new software and technologies
 Providing guidance for problems and questions

Requirements
 Bachelors degree in Computer Science is must
 1-3 years of working experience in a Customer Support or relevant position.
 Good oral and written communication skills.
 Email writing
 Strong analytical skills.
 Ability to prioritize and manage tasks.
 Excellent time management and problem-solving skills.
 Exceptional customer service skills.

Job Types: Full-time, Permanent

Benefits:
 Health insurance
 Provident Fund
 Work from home

Schedule:
 Day shift

Application Question(s):
 What is your current CTC 
 What is your expected CTC 
 What is your Notice Period 

Education:
 Bachelor's (Preferred)

Experience:
 total work: 1 year (Preferred)

Work Location: In person,