AVP - Client Services

Designation: AVP - Client Services

Main Task & Responsibilities:

Crisis Manager & Problem Solver

Drive Good to Great  work culture.

Drive Profitability  Oversee the work done by the team.

Ensure the smooth management of day to day operations. Foresee problem areas and arrest them.

Ensure execution of all types of campaign/work keeping in mind the process from - presenting a campaign to final execution

Share learnings regularly  market intel, news etc which impacts the brand in any way.

Drive product differentiation viz a viz all competitors (brand and agency level)

Manage Un-approved Estimates, Approved Estimates, Invoicing and outstanding

Role model for conduct and culture: Embodiment of the agency culture and drive it with the team to the junior most level.

Brainstorm with Planning for initiation of all key projects and be able to engage on strategic inputs, workshops, brand refresh, communication refresh etc.

Guide creation of crisp briefs and oversee those written by the team.

Engage in first hand primary research and market visits.

Ensure, all big and small presentation are well orchestrated and good contributions are being made to them  Acquaint self and team.

Business Growth  Drive business growth discussions (internal) and help identify potential opportunities for the agency business growth

Constant Skill development/enhancement/upskilling  self and team

Drive proactive work / thinking and culture

Actively lead New Business pitches  Revenue Management

A good relationship manager with clients for them to see you as dependable/reliable, attentive, active, knowledgeable team player. Should be persuasive and confident on creative projects/selling. Excellent written and verbal communication.

Special Requirements:

Creative thinking, analytical & problem solving

Strong interpersonal and Communication Skills

Ability to collaborate effectively at all levels and functions

Strong client-servicing orientation  Ability to manage projects to successful completion, multi-task, and work within tight deadlines

Sound business acumen; strategic skills

Strong negotiation skills

Team management skills Demonstrated prowess in all MS Office programs,